Shipping & Returns

SHIPPING

STANDARD

All orders will be shipped via international Air Registered mail (with tracking number provided) and international expedited shipping service is available for upgrade, additional charges will be applied.

INTERNATIONAL

Please allow sufficient number of days for your country’s respective customs and excise department to go through custom clearance procedures. The delivery date indicated on this website only applicable to Hong Kong and Macau. To receive the packaged items from international couriers, a recipient must be present at the recipient address to sign for receipt of the mailed package for safe delivery. Majade Design will not be held responsible for any goods or materials that are disallowed for entry into your country pursuant to local laws. If you are in doubt, please check with the relevant government authority before placing your order(s).

LEGAL

The destined country of receipt may require you to bare certain customs and excise tax upon receipt of the ordered item(s), including import tax, and other related levies. Such duties are to be paid by the recipient of the ordered item(s). When your ordered item(s) arrive at your country’s custom department, the international courier which we have appointed for the delivery will contact and inform you of its arrival. If there is any related tax charges, the international courier will also notify you or pay the sums in advance on your behalf. Such sums will be due by you in any event. Please note that Majade Design cannot waive, control or dismiss any of the taxation charges. For more information, please contact your local custom department.

RETURN

7 days money back, buyer is responsible for return shipping cost.

We reserve the right not to accept return services for the following situations:
(1) If the stone is scratched or otherwise damaged;
(2) If the jewelry has undergone repair elsewhere
(3) Changes made to jewelry disregarding professional advice given
(4) Other damages caused by non-manufacturing defects
(5) Any component (box, polish cloth…etc) Included the original package is missing


REPAIR

If you need to repair your Majade jewelry, please contact us for more information. Repairing fee may apply.